Call Center Service of Orange County California
ABCI Communications Company is unique. It has Call Center Outsourcing Service and call center operations in both the United States and off shore yet manages all activities across its enterprise from its Headquarters in Huntington, California. All client services, Call Centers, IT (including data processing and storage), program management, training curriculum development and management, QA management and execution and operations management (including scheduling, control desk and internal telephony) are handled from our US base.
Calls and e-mails can be processed in multiple contact center locations so customers receive the highest-possible levels of service. This operational model is common in much larger companies - ABCI is unique in its class in providing a global service across a single enterprise and redundant call centers.
The cost of acquiring a new customer is five times the cost of retaining an old one. And because of this it is important that your customer interaction is managed in the best possible way. Customer Interaction Services at ABCI are tailored to provide superior customer interaction and hence leverage every customer relationship to the fullest. Our portfolio includes a whole gamut of customer facing offerings including 24/7 customer support through voice (in-bound and out-bound calls), e-mail and web mediums, telemarketing services and technical support services. We serve multiple industries including Retail, Financial, Telecommunications, Healthcare, Travel and Hospitality and Technology.The key benefits of using our customer interaction services include:
Improved customer service levels Reduced customer support/marketing costs Higher sales conversion rateEnhanced flexibility to manage service peaks and troughs, product lifecycles Homogeneous, clearly defined processes across geographies Greater coverage and number of interactions with customers.
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