Call Center Service
ACCESS Contact Centers offers your company a variety of telemedia services all with flexibility, experience, and professionalism. ACCESS’s advanced technology, including our Computer Telephony Integration (CTI), Advanced Call Distribution (ACD), Dialed Number Identification Service (DNIS), Automatic Number Identification (ANI) and Digital Voice Recording (DVR), enables us to serve you better . . . and to save you money. Shop the competition we are confident that ACCESS Contact Centers will bring you the value and service options you and your business are looking for. ACCESS provides you with the best virtual answering services in the business. We continually research new technologies to improve your business strategy.ACCESS has been in the call center business for over 30 years and has grown to be one of the largest bilingual answering services in Southern California. Our success has always been measured by your success.
We will always continue to provide the utmost in quality customer service, while strengthening the business relationships with our clients. We provide these services 24 hours a day, 7 days a week, and maintain the highest level of professionalism that our clients have come to rely upon. ACCESS keeps your businesses running smoothly. We are known for our Telemarketing services in California.
Medical & Dental Specifically Trained Receptionists and Answering Services
A substantial percentage of our answering service business consists of busy medical and dental offices who utilize our services after hours and for over-flow traffic. Our staff are specially trained for handling the sensibilities of such customers.
VIRTUAL RECEPTIONIST for the Small Business
Your clients will never know that you are using an answering service with our seamless live operator answer, followed by our cross connection options to your voice mail, office and/or cell phone. We use Live phone answering service, Phone answering Service and many more of the latest trends for your business.
Legal and Professional After Hours Services
Don’t let your law or professional practice fall victim to the voice mail evolution. Potential clients calling for legal or professional assistance have an immediate need. We can help with our cross connection (HOT TRANSFER) option.
Bilingual Answering Services
At ACCESS we have formed bilingual teams headed by managers. The criterion of selection of the team members is knowledge of a minimum of two languages. They cater to the businesses or companies requiring bilingual and multilingual services. They also provide interpretation and translation services. Those with greater proficiency are used during interviews with the clients. In the field of medicine or other clinical needs assistance in the language of patient is a must, even more so if the patient is Epithet bicultural translators who act as cultural brokers provide accurate translation in a clinically sound culturally relevant manner. Our telephonic services use bilingual staff to cater to the needs of LEP. Shortage of Bilingual staff is considered to be a resource constraint.Due to its high standards of services ACCESS is considered as one of the best bilingual call centers in the region.
Voice-mail with Dial “0” Live Operator Options
Use our voice-mail system to personally greet and direct your callers before even reaching an operator. Very similar to our “VIRTUAL RECEPTIONIST” program.
Property Management Firms Need 24 / 7 Dispatch Services
Property management is no easy task, especially after hours and on weekends. Plumbing and electrical problems can happen anytime day or night. Don’t be caught off guard! Let ACCESS’s 24/7 bilingual staff assist you in dispatching your on-call staff.
Alpha Numeric Dispatch and Paging
We have specialized bilingual dispatchers available 24 hours a day, 7 days a week. Our clients can designate who is on call and set all emergency criteria.